Refund Policy

We want you to be happy with your purchase. If you need to request a return or refund, please contact Commerza within 7 days of delivery and include your order number and relevant details or photos.

Return window

Return and refund requests must be submitted within 7 days of delivery. Requests submitted after this period may not be eligible.

Opened items

Certain items are not refundable once the original box or packaging has been opened. Please check the product information or contact us before opening an item if you are unsure about its return eligibility.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos so we can review the issue and advise on the next step.

Refunds

Once a return or refund is approved, the refund will be sent to the original payment method where possible. Processing times can vary by payment provider. We will communicate the outcome with you.